Placing an Order
Online:
While shopping at Gifts By Tahani we guarantee 100% security. Our secure server software (SSL) encrypts your credit card information as well as any personal information given. We do not in any way distribute nor sell our customer's information to any outside source.

Call Toll Free:
Contact our 24-hour order line to place an order, pre-order or activate a layaway. Our order lines are available to assist you at the 24-hour order line with orders and general product inquiries at 1-877-4-TAHANI. For more specific product or store information contact Customer Service at
Customer_Service@giftsbytahani.com or call 877-4-TAHANI.
Mail or FAX
You can FAX your order to: 818-831-6546, please be sure to include your credit card information, expiration date and billing address where you receive your credit card statement.

To mail your order, fill in the shopping cart as a normal online order fill in "check" as method of payment. Send us the order form with your check, money order or credit card information. This will allow us to prepare your order while we await your mailed order. Order not received in 10 days will be cancelled.

Payment methods accepted.
MasterCard, Visa and American Express
Credit cards orders may be placed online. Please be sure the address and zip code you enter in the billing address matches the information where you receive your credit card statement. We update our web site frequently: however, it is possible that an ordered item may no longer be in stock. Your credit card will never be charged until an item is available and shipped. You will receive confirmation when your order is shipped.
Check/Money Order:
Please allow 7-10 days on all orders paid by check for processing. You may forward your check or money order to PO Box 589 San Fernando, Ca 91341. A $15 NSF fee is applied to all returned checks. Money order payments are expedited upon receipt. You must mail your check/money order within 10 days of placing your order. Payments not received in 10 days will result in the release of the order.
Shipping Charges
Standard (Ground) Shipping:
You choose the method of shipping on the order form. The actual online UPS charges appear. Specify your requirements to have your order shipped UPS Ground, 3 day select , 2nd Day, Next Day, or Saturday Next Day service.
(Only UPS Next day and Saturday Next day have guaranteed delivery timeframes.)
Need it in a hurry? Remember you have the option to choose the fastest method; the charges are shown for all UPS shipping methods.

Online orders over $200.00 ship FREE for all standard (ground) deliveries. We will adjust freight charges prior to processing your credit card. (Order confirmation will show deduction of freight if order before freight and tax totals $200 or more.)

UPS
We ship anywhere within the continental United States UPS direct to your door!

United States Postal:
Orders to Hawaii, Alaska and all other USA Territories ship Parcel Post.

APO/FPO and Canadian addresses are shipped USPS Priority Mail in most cases. Canadian addresses ship USPS Parcel Post.

Arrival date.
In Stock Items
In stock items are processed and shipped within two business days. Standard (ground) deliveries normally arrive in four to ten business days (unless Postal delivery) after processing.

Back Orders
We make every attempt to fill all orders complete. In some cases you may receive a partial shipment due to a backorder. If you prefer to receive your order complete, indicate "ship complete" with your order. Back ordered items are usually not processed until they are prepared for shipping and will not be assessed additional shipping charges. Backorders usually ship within 10-15 business days. If not, notification of alternate expected receipt dates would be provided.

Manufacturer Shipped Items
Some of our top quality hand-made and/or personalized items are shipped directly from the manufacturer. Allow 2-4 weeks for delivery of manufacturer-shipped items.
Pre Orders
Some of the limited edition items are offered for "Pre-Order". Items that are available for pre-order are those that have yet to be releases, however are available for sale. These items have a release date, approximated by the manufacturer, and will be processed and shipped upon receipt in our facility. It is important to note that the approximated release date and delivery date indicated in the description of the item is based on the manufacturer's estimates. Release dates can be two weeks earlier or later than estimated. In such an instance, we will update the estimated arrival date so that you are informed and prepared for your order to process and ship.

Returns or Exchange
We guarantee your complete satisfaction. If you are not completely satisfied with an item you may return it within 30 days of receipt for a refund of the purchase price, plus any applicable sales tax. Shipping and handling charges are not refunded.
Contact Gifts By Tahani for a return authorization number and shipping address. Return the item in its original packaging and original box along with a copy of your Sales Receipt and all item documentation including (registration cards, certificates, etc.).
Ship the return UPS ground or United Postal Parcel Post with delivery confirmation to ensure tractability. Return postage will be incurred at your expense.

What If My Item Is Damaged?
All items are inspected thoroughly prior to filling an order. Damage notification (by phone or e-mail) is required WITHIN 2 DAYS OF RECEIPT. In the event the item is a gift and damage notification is not received within 2 days of receipt a Gift Certificate for store credit will be provided. Shipping/handling and personalization charges are not refunded. Contact Customer Service at 1-877-4-TAHANI or forward an e-mail to returns@giftsbytahahi.com for a return authorization
Layaway: (not available as an online order. Call, FAX, email or mail)
Layaways are available as convenience-added services at Gifts By Tahani. Layaway orders must be at least $100.00. Sale merchandise does not apply.

Layaway orders should be called in, emailed or faxed to Gifts By Tahani.
It is important to indicate the initial deposit amount you wish to apply to a layaway. Once the deposit is processed the account is activated and the merchandise is held, not before. You will receive confirmation of your layaway account by mail within 7 business days of activation.

By Phone:
Call the 24 hour toll free order line at 1-877-4-TAHANI

Terms and Conditions:
A $25 deposit is required for layaways under $200; Layaways over $200 a $50 deposit. Layaway terms are customized to fit your budgetary needs. Such terms range from 30 days to 5 months. Layaways $100-$175 up to 60 days; Layaways $175.01-$299.99 up to 90 days; Layaways over $300 up to 4 months; Layaways over $500 up to 5 months. Automatic draft is the easiest and preferred option of many customers. For this option you provide a billable credit card, you choose a monthly draft date, or you simply opt to allow us to set-up your payment schedule for the automatic draft.

Scheduled payments are established depending on the terms of the layaway. In the event of cancellation, all layaway payments are non-refundable and are issued as credit. As a service to our layaway customers, we reserve products during the layaway term. There is a $10.00 service charge/restocking fee for cancelled layaway accounts or individual layaway items. Once final payment is received, merchandise will be shipped within two business days.

Contact us to set up your layaway account.

Gifts By Tahani
PO Box 589
San Fernando, CA 91341
818-831-6536 FAX 818-831-6546
Toll Free Order Line 1-877-482-4264

HOME | ABOUT US | POLICIES | DISCLAIMER